POSSIBILITIES, ACHIEVEMENTS, AND CHALLENGES IN THE IMPLEMENTATION OF QUALITY MANAGEMENT MODELS IN LATIN AMERICAN GOVERNMENTS (Article published in Spanish). estud.gerenc. [Internet]. 2011 Jun. 30 [cited 2026 Oct. 21];27(119):33-58. Available from: https://webcache.icesi.edu.co/revistas/index.php/estudios_gerenciales/article/view/1057