Respostas diferenciais às demandas emocionais do trabalho: uma revisão da literatura sobre as características individuais e o trabalho emocional

Autores

  • Lucas Pujol-Cols Investigador de Postdoctorado, Consejo Nacional de Investigaciones Científicas y Técnicas, Mar del Plata, Argentina. Investigador Asociado, Vicerrectoría de Investigación y Postgrado, Universidad Católica del Maule, Curicó, Chile. https://orcid.org/0000-0002-8754-3416
  • Guillermo E. Dabos Profesor Titular, Facultad de Ciencias Económicas, Universidad Nacional del Centro de la Provincia de Buenos Aires, Tandil, Argentina. https://orcid.org/0000-0002-4721-6023

DOI:

https://doi.org/10.18046/j.estger.2021.160.4088

Palavras-chave:

demandas emocionais, trabalho emocional, regulação emocional, diferenças individuais, características pessoais

Resumo

Este artigo teve como objetivo descrever como as características pessoais dos funcionários adaptam suas respostas às situações emocionalmente exigentes no trabalho. Para tanto, foi realizada uma revisão de artigos empíricos publicados em periódicos científicos de alto impacto. Os resultados revelam que traços de personalidade, habilidades emocionais e motivos de trabalho constituem as principais características individuais examinadas na literatura sobre trabalho emocional. Da mesma forma, indicam que essas características individuais assumem um papel fundamental no processo de trabalho emocional ao condicionar as percepções que os funcionários têm das regras emocionais, suas estratégias de regulação emocional e os efeitos dos processos regulatórios na expressão emocional, o bem-estar e o desempenho.

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Publicado

2021-07-08

Edição

Seção

Artigos de revisão

Como Citar

Respostas diferenciais às demandas emocionais do trabalho: uma revisão da literatura sobre as características individuais e o trabalho emocional. (2021). Estudios Gerenciales, 37(160), 472-491. https://doi.org/10.18046/j.estger.2021.160.4088